Say It Better

The conversation you've been avoiding could change everything. Here's how to have it.

Say It Better is a practical guide to hard conversations at work, at home and everywhere in between. Learn why hard talks go wrong, use the quick PREP check before you speak, open with a clean start, listen so the other person actually feels heard, cool things down when they heat up, say no without guilt, apologize well, handle difficult people, navigate tough talks over text, and repair a conversation that went badly.

• Self-help guide, about 45 pages (6×9 PDF)
• Word-for-word scripts and a 21-day practice plan
• Instant digital download